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Contact Centre Consultant

Apply now Job no: 497220
Work type: Casual, Full time
Location: VIC - Metro
Categories: Call Centre & Customer Service

The Opportunity To Make A Difference:

Amazing opportunity to join the World Vision Australia team in our Head Office Contact Centre in Burwood East. Be part of a vibrant team and positive environment that actively works to making a difference in the world for those less fortunate. An ideal step for an experienced contact centre consultant who wants to work in a purpose driven role, or a passionate professional looking to start a career with a World Leading NFP.  

As a valued team member of our contact centre, you will:

  • Exceeding the expectations of World Vision Australia (WVA) supporters through providing superior customer service
  • Provide timely and accurate response and follow up to supporters
  • Reach sales and/or retention targets and other goals
  • Identify potential supporter leads and opportunities
  • Participate and grow through Call Coaching, Quality Assurance (QA), Compliance and Product Management

We have both permanent full-time and casual part-time positions available, and will be starting group assessment centres at the end of May to start in June!

What Success Looks Like?

First and foremost, you will be a leader in every aspect of your life and line of work, irrespective of your level of expertise. You excel working in an ever-changing environment and you love forming strong relationships, which lets you effectively engage with stakeholders and to perform at peak.

Having a proactive and fresh approach, you are ready to collaborate and overcome any obstacles that may come your way. Your energy is infectious, showcasing the passion you can bring to our organisation.

Why Should You Apply?

  • We are passionate about fundraising and seek to build brighter futures for vulnerable children in Australia and around the world.
  • We thrive on engagement with our donors to communicate impact and inspire their continued support
  • We collaborate in a high performing and professional culture, committed to one common goal; the fight against global poverty, its causes and making a real difference in the world
  • Our people have access to professional development programs that include on-the-job learning, e-learning, workshops, forums, leadership development and internal mobility
  • We challenge vertical thinking and ask for horizontal perspective and implications
  • Together, we achieve organisational outcomes
  • We take 80:20 action with considered analysis
  • We believe in timely truth telling with love: Seeking to understand as well as be understood, our conversation is always full of grace and authenticity
  • Competitive salary and flexible salary packaging scheme

Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time

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World Vision Australia is a Christian relief, development and advocacy organisation that is dedicated to transforming the lives of children and communities by tackling the causes of poverty. We are dedicated to increasing opportunities for Aboriginal & Torres Strait Islander people in line with our Reconciliation Action Plan


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