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Receptionist Administrator

Apply now Job no: 497547
Work type: Permanent
Location: VIC - Metro
Categories: Administration & Operational Support

Why World Vision…

World Vision is a global community of millions, working together for one purpose: to change the lives of vulnerable children.

Our supporters, partners and staff join forces with communities on the ground to help children achieve good health, access education for life, experience the love of God and their neighbours and are cared for, protected and participating. Together we share proven, world-class development methods to bring food, water, education and economic change.

Our organisational culture reflects a "Partnership" of World Vision offices in nearly 100 countries and almost 37,000 staff working towards one vision: Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.  World Vision has profound global impact reaching one person every 10 secs with clean water, and every 60 secs a family gets access to tools and support they need to get out of poverty.

In Australia, World Vision is an iconic brand and market leader in a sector that is renewing itself for the 21st century. Brand metrics are improving, staff engagement growing, donor satisfaction and delight is improving, and public advocacy has been significant and powerful in bringing change.  The organisation is also undergoing significant digital renewal exploring and drawing upon a range of digital tools to refresh donor direct experiences of the powerful transformation work of World Vision. 


The Opportunity to be a Changemaker…

On a day to day basis, the Receptionist Administrator will be responsible for:

  • Front of House Reception:
    • Demonstrating a consistently professional and positive approach to towards internal/external customers and the public for all reception interactions
    • Ensuring that Internal/External calls/visitors are directed to correct location
    • Managing the visitor security system and providing wireless guest internet access to relevant guests, upon their arrival
    • Managing the security card requests for new, cancelled or extended building access and that all information is captured appropriately.
    • Managing all incoming couriers and notifying team members.
  • Invoicing:
    • Completing payment of invoices via iPOS or ProMaster payment systems in a timely and accurate manner.
    • Ensuring all invoice information is documented via goods receipt log weekly
    • Acquitting credit card transactions in ProMaster by the 10th of each month
  • Pool Car/Fleet Administration:
    • Ensuring new drivers of pool or grey fleet are listed on the system
    • Organising compliance report monthly from external system provider
    • Managing any questions around the pool car booking system and responding to all fleet queries
    • Managing requests for new, replacement and end of lease vehicles as required
    • Ensuring that all vehicle listing/checklist/logbook reporting is completed monthly
    • Managing parking/traffic infringement/accident insurance claims


Who we are looking for…

This position requires a person who has clear communication and a warm, professional and approachable personality. In addition, the successful applicant will possess the following knowledge, experience and key capabilities:

  • Experience in a reception or customer service role
  • Experience in admin functions, including invoicing processing
  • Demonstrated “service excellence” experience, attitude, patience and ability to build rapport with a wide internal/external customers
  • Experience in working in a busy team environment
  • Demonstrated high level of computer literacy - Office365; email, internet systems and excel
  • Demonstrated ability to work as part of a team
  • Ability to work with business processes / systems and to respond quickly
  • Strong communication and problem solving skills


What you need to know

This role is a permanent position operating in a part-time capacity (3 days/week: Monday, Wednesday and Friday - from 9am to 5 pm) and will be based at our head office in Burwood East, Victoria.

For your information, the role may be filled before the closing date.


Why you should apply…

A career with World Vision is an opportunity to join a sector-leading humanitarian aid organisation. We believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference.

Aside from the opportunity for broad and life-changing impact in the lives of the world’s most vulnerable, some of our other benefits include:

  • Access to professional development programs that include on-the-job learning, e-learning, workshops, forums, leadership development and internal mobility.
  • Policies that may accommodate flexible working and other working arrangements to tailor and encourage individual performance.
  • An opportunity to shape an already market leading organisation to achieve even greater impact
  • A highly engaged team culture that is dynamic, growing in agility and pace, and committed to serve beyond the call of duty.
  • A culture that encourages truth telling with grace that confronts challenges and issues to clear teams for success in a timely fashion
  • Access to salary packaging tax advantages.


Advertised: AUS Eastern Standard Time

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World Vision Australia is a Christian relief, development and advocacy organisation that is dedicated to transforming the lives of children and communities by tackling the causes of poverty. We are dedicated to increasing opportunities for Aboriginal & Torres Strait Islander people in line with our Reconciliation Action Plan

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