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Program Support Officer

Apply now Job no: 497580
Work type: Permanent
Location: VIC - Metro
Categories: Technical Specialists

Why World Vision…

World Vision is a global community of millions, working together for one purpose: to change the lives of vulnerable children.

Our supporters, partners and staff join forces with communities on the ground to help children achieve good health, access education for life, experience the love of God and their neighbours and are cared for, protected and participating. Together we share proven, world-class development methods to bring food, water, education and economic change.

Our organisational culture reflects a "Partnership" of World Vision offices in nearly 100 countries and almost 37,000 staff working towards one vision: Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.  World Vision has profound global impact reaching one person every 10 secs with clean water, and every 60 secs a family gets access to tools and support they need to get out of poverty.

In Australia, World Vision is an iconic brand and market leader in a sector that is renewing itself for the 21st century. Brand metrics are improving, staff engagement growing, donor satisfaction and delight is improving, and public advocacy has been significant and powerful in bringing change.  The organisation is also undergoing significant digital renewal exploring and drawing upon a range of digital tools to refresh donor direct experiences of the powerful transformation work of World Vision. 


The Opportunity to be a Changemaker…

The Program Support Officer exists to perform operational processes, information management and donor compliance tasks in relation to WVA’s field portfolio (including, area programs, private non-sponsorship projects, emergency response appeals and grants (including World Food Programme)).

On the day to day basis, the Program Support Officer will be accountable for:

  • Demonstrating behaviours and actions that support a culture of trust to become impact led and market informed.
  • Actively seeking opportunities to connect and collaborate across our enterprise, market and field to realise our full potential.
  • Driving process and system improvements that support Field Impact departments to deliver excellence in portfolio and program/project management.
  • Managing specific Field Impact financial processes which includes: ensuring funds are timely committed to field offices and enabling grant income to be booked.
  • Maintaining, recording and managing information in relation to WVA’s field portfolio, to provide timely, accurate, complete and insightful business intelligence.
  • Supporting the project and program start up, implementation and close out processes, to ensure that projects and programs efficiently transition between different phases of the program lifecycle.
  • Providing compliance management support during the project and program implementation phase, including World Food Programme document processing as appropriate.


Who we are looking for…

  • Exposure to working with budgets and understanding of financial concepts;
  • Demonstrated application of technical skills in a relevant context (program/project management, NFP/NGO, public service etc.);
  • An understanding of the unique needs and requirements of government and multilateral donors within an international development context;
  • Proven experience on project cycle management methodologies and theory;
  • Experience with managing information effectively;
  • Building effective collaborative relationships;
  • Exposure to working in an international environment;
  • Relevant tertiary qualifications: these may include Business/commerce, International Relations/International Development, accounting, legal, or a relevant technical field;
  • Experience in developing and maintaining Power BI dashboards preferred.


What you need to know

These roles are both permanent positions operating in a full-time capacity and will be based at our head office in Burwood East, Victoria.

World Vision Australia takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo a criminal record and Working with Children check prior to employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.


Why you should apply…

A career with World Vision is an opportunity to join a sector-leading humanitarian aid organisation and is a God-given calling. We believe that every staff member has been brought to World Vision for God’s purposes. Whether working from home, in an office, or with children and community members, we celebrate and embrace each staff member’s diverse background and talents – knowing that together, we can make a difference.

Aside from the opportunity for broad and life-changing impact in the lives of the world’s most vulnerable, some of our other benefits include:

  • Access to professional development programs that include on-the-job learning, e-learning, workshops, forums, leadership development and internal mobility.
  • Policies that may accommodate flexible working and other working arrangements to tailor and encourage individual performance.
  • An opportunity to shape an already market leading organisation to achieve even greater impact
  • A highly engaged team culture that is dynamic, growing in agility and pace, and committed to serve beyond the call of duty.
  • A culture that encourages truth telling with grace that confronts challenges and issues to clear teams for success in a timely fashion
  • Access to salary packaging tax advantages.

Advertised: AUS Eastern Daylight Time

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World Vision Australia is a Christian relief, development and advocacy organisation that is dedicated to transforming the lives of children and communities by tackling the causes of poverty. We are dedicated to increasing opportunities for Aboriginal & Torres Strait Islander people in line with our Reconciliation Action Plan

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