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Head of Experience Design

Apply now Job no: 497689
Work type: Permanent
Location: VIC - Metro
Categories: Marketing

Why World Vision…

World Vision is a global community of millions, working together for one purpose: to change the lives of vulnerable children.

Our supporters, partners and staff join forces with communities on the ground to help children achieve good health, access education for life, experience the love of God and their neighbours and are cared for, protected and participating. Together we share proven, world-class development methods to bring food, water, education and economic change.

Our organisational culture reflects a "Partnership" of World Vision offices in nearly 100 countries and almost 37,000 staff working towards one vision: Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.  World Vision has profound global impact reaching one person every 10 secs with clean water, and every 60 secs a family gets access to tools and support they need to get out of poverty.

In Australia, World Vision is an iconic brand and market leader in a sector that is renewing itself for the 21st century. Brand metrics are improving, staff engagement growing, donor satisfaction and delight is improving, and public advocacy has been significant and powerful in bringing change.  The organisation is also undergoing significant digital renewal exploring and drawing upon a range of digital tools to refresh donor direct experiences of the powerful transformation work of World Vision. 


The Opportunity to lead a team of Changemakers...

The Head of Experience Design is a critically senior role reporting to the Chief Marketing Officer and leads a team that designs E2E supporter, product and marketing experiences and offerings across the organisation. This includes developing and execution of multi-year capability roadmaps that maximise revenue, profit and supporter advocacy across all segments.

  • Designing end to end supporter experiences
  • Leverage our extensive suite of insights, data, research and analysis to create an innovative product portfolio and range of supporter experiences
  • Create market-leading offerings including pricing options that align to our strategy and purpose


Who we are looking for…

  • A strategic thinker able to marry their advanced skills in customer centric design and journey mapping of end to end experiences, with extensive product management knowledge and analytical skills.
  • Proven expertise in solution design, customer and user experience capability across B2B and B2C markets.
  • A creative, with an aptitude for shaping solutions using key insights in the development of products and across product lifecycle management.
  • Extensive knowledge of campaign and services marketing in B2B, B2C and B2G contexts.
  • A strong relationship builder with outstanding communication skills who can influence at all levels of the organisation.
  • A proven team leader who engages, supports and energises their team, and allows them to flourish.
  • Tertiary qualifications in Business Management, Marketing or similar, with 10+ years’ experience in Products, Customer Experience Design, Pricing and Marketing.
  • Proven experience in pricing construct and modelling


What you need to know…

This role is a permanent position operating in a full-time capacity and will be based at our head office in Burwood East, Victoria.

For your information, the role may be filled before the closing date.

World Vision Australia takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo a criminal record and Working with Children check prior to employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.


Why you should apply…

A career with World Vision Australia is an opportunity to join a sector-leading humanitarian aid organisation and a team of purpose-driven and diverse professionals who are each committed to our mission: the fight against global poverty and its causes.

Aside from the opportunity for broad and life-changing impact in the lives of the world’s most vulnerable, some of our other benefits include:

  • Access to professional development programs that include on-the-job learning, e-learning, workshops, forums, leadership development and internal mobility.
  • Policies that may accommodate flexible working and other working arrangements to tailor and encourage individual performance.
  • An opportunity to shape an already market leading organisation to achieve even greater impact
  • A highly engaged team culture that is dynamic, growing in agility and pace, and committed to serve beyond the call of duty.
  • A culture that encourages truth telling with grace that confronts challenges and issues to clear teams for success in a timely fashion
  • Access to salary packaging tax advantages.


Advertised: AUS Eastern Daylight Time

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World Vision Australia is a Christian relief, development and advocacy organisation that is dedicated to transforming the lives of children and communities by tackling the causes of poverty. We are dedicated to increasing opportunities for Aboriginal & Torres Strait Islander people in line with our Reconciliation Action Plan

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