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Retail Operations Manager

Apply now Job no: 497692
Work type: Permanent
Location: VIC - Metro
Categories: Sales & Fundraising

The Opportunity to lead a team of Changemakers…

The Retail Operations Manager will be a trusted advisor and business partner who reports to the Head of Contact Centre, Operations, and supports Heads of Channels across key areas – Contact Centre, Retail & Events, Churches & Schools and Field Supporter Transformations Teams. 

This is a critical role where you will support Heads of Channels by developing, coordinating and managing the operational delivery of the Retail go-to-market channels and marketing programs and initiatives, with the overall objective to improve retail fundraising and subscription performance.

Some of the Key Accountabilities include:

  • Lead the development of the retail operations/distribution strategy to achieve strategic visions & targets
  • Lead the development of future digital capabilities to engage & connect with supporters
  • Ensure channel income targets & budgets met on-time & in full
  • Design and implement training, learning and development & sales capability, quality assurance programs
  • Provide leadership, guidance & coaching to a multidisciplinary team
  • Budget management to achieve agreed forecast outcomes
  • Review supplier & vendor relationships to reduce cost
  • Deliver information & analytics to support design & people capability activity
  • Manage & execute retail campaign calendar to ensure campaigns are executed in a timely manner
  • Oversee retail & supporter experience risk management & legal compliance requirements
  • Building subscription fundraising & customer service capabilities

Who we are looking for…

  • Experience in leading a large high-performance team and culture
  • Proven operational & campaign management experience in a sales environment
  • Strategy development in B2C environment
  • Strong leadership, change management skills
  • Creative & innovative approach with strong continuous improvement capability
  • Agility, flexibility & adaptability
  • Strong business, commercial & budget acumen
  • Contract management & negotiation skills
  • Understanding & management of marketing processes, campaigns and briefs
  • Excellent internal & external stakeholder management
  • Thorough understanding of legal, risk & compliance management

What you need to know…

This role is a permanent Full Time opportunity and will be based at our head office in Burwood East, Victoria.

For your information, the interviews will start immediately, and the role may be filled before the closing date.

World Vision Australia takes our Safeguarding responsibilities seriously and we provide an environment that is safe for our child and adult beneficiaries. We have strong recruitment procedures to make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo a criminal record and Working with Children check prior to employment. We provide our staff and volunteers with ongoing supervision, support and training in their work with child and adult beneficiaries.

Why you should apply…

A career with World Vision Australia is an opportunity to join a sector-leading humanitarian aid organisation and a team of purpose-driven and diverse professionals who are each committed to our mission: the fight against global poverty and its causes.

Aside from the opportunity for broad and life-changing impact in the lives of the world’s most vulnerable, some of our other benefits include:

  • Access to professional development programs that include on-the-job learning, e-learning, workshops, forums, leadership development and internal mobility.
  • Policies that may accommodate flexible working and other working arrangements to tailor and encourage individual performance.
  • An opportunity to shape an already market leading organisation to achieve even greater impact
  • A highly engaged team culture that is dynamic, growing in agility and pace, and committed to serve beyond the call of duty.
  • A culture that encourages truth telling with grace that confronts challenges and issues to clear teams for success in a timely fashion
  • Access to salary packaging tax advantages.

Why World Vision…

World Vision is a global community of millions, working together for one purpose: to change the lives of vulnerable children.

Our organisational culture reflects a "Partnership" of World Vision offices in nearly 100 countries and almost 37,000 staff working towards one vision: Our vision for every child, life in all its fullness. Our prayer for every heart, the will to make it so.  World Vision has profound global impact reaching one person every 10 secs with clean water, and every 60 secs a family gets access to tools and support they need to get out of poverty.

In Australia, World Vision is an iconic brand and market leader in a sector that is renewing itself for the 21st century. Brand metrics are improving, staff engagement growing, donor satisfaction and delight is improving, and public advocacy has been significant and powerful in bringing change.  The organisation is also undergoing significant digital renewal exploring and drawing upon a range of digital tools to refresh donor direct experiences of the powerful transformation work of World Vision. 

Advertised: AUS Eastern Daylight Time

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World Vision Australia is a Christian relief, development and advocacy organisation that is dedicated to transforming the lives of children and communities by tackling the causes of poverty. We are dedicated to increasing opportunities for Aboriginal & Torres Strait Islander people in line with our Reconciliation Action Plan


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