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Cafeteria Supervisor

Apply now Job no: 498444
Work type: Permanent
Location: VIC - Metro
Categories: Call Centre & Customer Service

The Position

Your role will be to lead with enthusiasm, passion and personality supervising all aspects of a caféteria in the heart of our head office in Melbourne.

You will become a force for good within our organisation, sharing in our brands vision and finding ways to bring it to life for our office staff and external patrons daily through excellent service, interdepartmental collaborations, and staff events.

Your role will require you to effectively lead a small team to support our goal of providing a welcoming space to allow our guests to feel nourished, through high quality wholefood offerings and meaningful authentic service, creating a haven for our staff to feel valued and appreciated.

Full Time – Monday to Friday (7am – 3pm)

Restaurant Industry Award Level 5 Food & Beverage Supervisor

No working nights, weekends or public holidays

Daily Caféteria Management:

  • Ensure a consistently excellent customer experience
  • Maintain budgets around COGS, staffing, employee engagement etc
  • Maintain the consistency and high quality of our service in all aspects including staff, service, food and offerings
  • Make daily sandwiches and all food prep
  • Maintain and update the menu, food safety and food preparation standards when required
  • Manage front of house responsibilities, register and POS station and lead the team in creating a smooth and harmonious café atmosphere
  • Represent our social enterprise to a range of external stakeholders, including customers, corporates, churches, industry and World Vision Australia for catering needs when required
  • End-of-day duties, cash handling, sales reporting and banking procedures
  • Working with the Operations Lead to develop and implement an annual budget that articulates all commercial and social enterprise goals
  • Develop the café menu, working within our brand, experimenting with new and seasonal ideas and exploring new offers for customers
  • Provide supportive leadership, training, performance management and support your staff

Who we’re looking for 

We are looking for someone with previous hospitality management experience who enjoys building and leading others and has a strong service and delivery focus.

You will also have:

  • Thorough knowledge and competency in all areas of day to day café operations (light cooking, sandwich preparation, catering, coffee, service, cleaning)
  • Relationship management and customer service experience
  • Basic use of Excel and Word software
  • Tertiary qualification in hospitality management or hospitality trade certificate or equivalent

Working for World Vision means you are making the world better 

It’s not every day that a job comes along that lets you change the world. Working for World Vision means looking forward to turning up at work because you know you’re about to do something meaningful. It means working with 35,000 staff and 3.3 million supporters in 100 countries who will stop at nothing to help children live better lives. Join a team that is bold and courageous, and where job satisfaction goes beyond financial reward. 

The selection process 

For your information, the interviews will start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families. World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.

We offer great benefits such as salary packaging and free on-site parking.

For more information on World Vision and the work we do, please visit our website:  


Advertised: AUS Eastern Daylight Time

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World Vision Australia is a Christian relief, development and advocacy organisation that is dedicated to transforming the lives of children and communities by tackling the causes of poverty. We are dedicated to increasing opportunities for Aboriginal & Torres Strait Islander people in line with our Reconciliation Action Plan