Make a Difference Every Day – Join Our Contact Centre Team!

Kick off the new year with a meaningful role starting January 2026! World Vision Australia is looking for passionate Contact Centre Consultants to join our amazing team in Burwood East, Victoria. This is your chance to use your communication skills to create real impact for the world’s most vulnerable children.

Why You’ll Love This Role

• Make a true difference by engaging supporters, raising awareness for life-changing programs, and inspiring them to give generously.
• Use your sales and storytelling skills to secure monthly donations that change lives.
• Enjoy real job security with hybrid working (3 days in office, 2 days from home).
• Comprehensive training and onboarding program plus ongoing development.
• Supportive leaders who help you grow and celebrate your success.

Location: Burwood East, Victoria, 3151

Hours: Monday to Friday 8:45am – 5pm daytime shifts.

Benefits: Great perks with onsite café, free secure parking, onsite gym, salary packaging (including novated car lease), social club, reward and recognition program and access to weekly prizes.

What You’ll Do

• Connect with supporters via inbound and outbound channels.
• Build strong relationships, share stories, and inspire action.
• Overcome objections with empathy and confidence.
• Work towards KPIs in a positive, team-focused environment.
• Participate in team huddles, celebrate wins, and share good news stories.

About You

• A natural communicator and storyteller with a passion for helping others.
• Previous sales or call centre experience is highly regarded.
• Tech-savvy and comfortable working in a fast-paced environment.
• Driven to achieve results and open to feedback to grow.
• Positive attitude and willingness to learn.

Start Date & Training

Tentative start date: Late February 2026

Training: Two weeks of full-time classroom training onsite – a great opportunity to learn, connect, and set yourself up for success.

Working for World Vision

It’s not every day you find a job that changes the world. At World Vision, you’ll join a global team of 35,000 staff and 3.3 million supporters in 100 countries who stop at nothing to help children live better lives. Job satisfaction here goes beyond financial reward.

Apply Now

If you’re passionate about making a difference and love connecting with people, we’d love to hear from you! 

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families.  World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development, and advocacy work.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us