Why You’ll Love This Opportunity

• Flexibility that fits your life – Enjoy full‑time work with hybrid arrangements that support balance and wellbeing.
• Stability with room to grow – A 6-month max term contract offering valuable experience and career development.
• Convenient location – Based in Burwood East, Victoria, with easy access and modern facilities like an onsite café and gym.
• Supportive leadership – Report directly to the Supporter Engagement & Field Manager and work in a collaborative environment.

About the Role

This role is all about creating life‑changing experiences that connect Australians with the communities we serve around the world. World Vision Australia is looking for a Supporter Field Experience Advisor to design and deliver transformational, immersive experiences that bring our field work to life for donors, partners, and supporters. You’ll thrive in this position if you enjoy coordinating travel, building meaningful relationships, and helping supporters see the real impact of their generosity. Every day brings something different — from planning immersive field visits to collaborating with global teams and shaping moments that inspire long‑term support.

The position occasionally requires working outside traditional business hours to collaborate with field partners across multiple time zones. You can expect evening availability approximately 1–2 nights per week, typically no later than 7pm. This is not a weekly requirement, but during busy periods—such as in the lead‑up to field trips.

Key Responsibilities

• Coordinate and manage the end‑to‑end planning of supporter trips to World Vision field programs
• Work closely with global World Vision offices to align visit logistics, expectations, and capacity
• Ensure all safeguarding, compliance, and risk management requirements are met for every visit
• Provide exceptional supporter care throughout the entire visit lifecycle
• Design alternative engagement experiences when travel is not possible, ensuring supporters remain inspired and connected
• Capture stories, insights, and outcomes from visits to strengthen supporter engagement
• Share visit learnings and impact stories across the organisation to highlight World Vision’s work and inform future planning

What you’ll bring

• Strong relationship‑building and customer service skills
• Experience coordinating complex logistics or events
• Excellent communication and cross‑cultural engagement capability
• Strong planning, organisation, and time‑management skills
• Flexibility, adaptability, and a proactive approach
• Understanding of international development or field programming (advantageous)
• Travel experience in developing contexts (highly regarded)

The Selection Process 

For your information, the interviews will start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check.

We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families.  World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.  For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us