Desktop Support Technician

Position

We have an exciting opportunity for an experienced Desktop Support Technician to join our team at World Vision.  Based at our Australian head office in Burwood East, you will provide both onsite and remote support to WVA staff throughout Australia. As the Desktop Support Technician, you are responsible for providing Desktop Support & Troubleshooting for PCs, mobile devices, and peripherals as well as business applications for our internal staff.

Your responsibilities will include:

• Provide 1st & 2^nd level technical support for desktop, laptop and mobile devices, Windows operating system and applications (incl. Outlook, Exchange Online, SharePoint, Microsoft Intune and Dynamics 365, Computer peripherals and printers
• Manage customer expectations through effective prioritisation and communication
• Provide 1^st & 2^nd level application support across the business portfolio
• Contributions to continuous process and service improvement, technical procedures and user documentation
• Assistance with IT improvement project tasks (as requested)
• Carrying out backup tape rotations, restores and Infrastructure environment operational tasks

Who we’re looking for 

The ideal candidate is an experienced Desktop Support Technician with an excellent communication skills and a passion for customer service. Skills and experience include:

• Previously worked in a customer-focused role supporting Microsoft Windows 10 /11 and Microsoft Office 365 in the Enterprise
• Experience with IT Service Management Tools (e.g. ServiceNow)
• Experience with desktop deployment and software management tools (e.g. SCCM)
• Strong technical troubleshooting skills of Windows PCs, software and mobile devices in a Local and Wide Area Network
• Basic understanding of ITIL processes
• Experience with Active Directory, Azure AD, DNS & DHCP, and Office365.
• Experience with SharePoint Online, Microsoft Intune, and Dynamics 365 is highly regarded.
• The ability to work in a fast-paced environment and manage multiple tasks concurrently
• Tertiary qualification in Information Technology or related discipline

Working for World Vision means you are making the world better 

It’s not every day that a job comes along that lets you change the world. Working for World Vision means looking forward to turning up at work because you know you’re about to do something meaningful. It means working with 35,000 staff and 3.3 million supporters in 100 countries who will stop at nothing to help children live better lives. Join a team that is bold and courageous, and where job satisfaction goes beyond financial reward. 

The selection process 

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families.  World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work. 

 We offer great benefits such as salary packaging, flexible working arrangements, free on-site parking and an onsite café for our employees.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us